1.  .Formulator county will not be held responsible for any loss or undelivered items due to a wrong address. kindly verify your address before check out

 

2. Our default shipping agent is USPS ,UPS & DHL.All deliveries are between  2-5 Business days.All orders are shipped from our Central Warehouse . US orders are shuttled to our distribution center for further shipping with no additional expense to customers for brokerage or customs on standard shipments. Additional charges for exceptions made to standard shipments will be the responsibility of the customer.

 

3. If you set a PO box as your address, carriers including FedEx, UPS, and Canada Post will be unable to deliver your order.USPS is the only option for a POBOX delivery However, we are working on an effective solution so that all our shipping options can offer PO box delivery to our customers in the future. 

 

4.Formulator county takes no responsibility for any losses, damages or delays that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.

 

5. Additional Charges:

If you call the carrier to re-direct your parcel to another address, or if your address is input incorrectly or missing information, and requires the carrier to update the information, there will be a charge of between $10 and $25 (add per box) that will be billed to the customer.

 

6. Alternative shipping methods are not available available 

 

Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.

 

7. Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available for the rest of the products.

 

8. We notify our customers for out-of-stock items. If we do not hear back from them within 2 business days, their orders will be shipped as-is and the balance will be refunded to them by the original method of payment. Out-of-stock items are NOT automatically shipped later when the stock is replenished, but must be reordered at that time. Regular ordering policies will apply.

 

9. For environmental reasons, packing slips will not be shipped with any order. Customers are encouraged to use a copy of the emailed invoice as a packing slip instead.

10.Formulators county  will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control.

 

11. please verify your country import and duty tax duties.Formulators county is not liable to pay.Customers carry the responsibility of their country import and duty tax duties